It is normal to place special emphasis on how your data is obtained, used and shared.

That is why this personal data protection policy (the “Policy”) has been created to help you understand the practices and conditions in which PrestaShop SA - a public limited company entered on the Paris company and trade register under no. 497 916 635, having its offices at 4, rue Jules Lefebvre, 75009, Paris, (“PrestaShop”) gathers, uses and stores your personal data (the “Data”).

You will find on this page the various Data that we may collect and process or that you may transmit to us in the context of the use of the PrestaShop Academy platform (hereafter the "Platform").

The Platform offers two types of training courses in remote format :

e-learning trainings of online educational content (hereinafter the "E-learning Trainings"),

as well as distance learning Trainings given by a trainer (hereinafter the "Live Trainings").

PrestaShop also provides its users with its PrestaShop Addons Site (hereinafter the "Addons Site") allowing the user to follow Trainings provided by PrestaShop or by trainers in face-to-face format. You will find under this link the personal data protection policy applicable to our Addons Site.

All of the above mentioned trainings will be referred to as "Trainings".

The subscription to Trainings is subject to this Policy.

Article 1 - Data controller

PrestaShop, acting as a data controller, within the meaning of the General Data Protection Regulation 2016/679 dated 27 April 2016 ("GDPR”) and the amended "Informatique et Libertés" law of 6 January 1978 attaches great importance to the principle of personal data protection.

Article 2 - Collected data

2.1 Personal Data

Depending on the nature and purpose of your interaction with PrestaShop (downloading the solution, creating a user account on the Forum, subscribing to one or more of the Newsletters, filling in the contact forms, as well as during possible telephone exchanges) we are likely to collect the following Data :

Data relating to your identity such as your name, first name, user category, e-mail address, may be requested ;

Data relating to navigation: this is Data relating to the way in which you use the Platform including : IP address, the browser used, the duration of navigation, the search history, the operating system used, the language and the pages viewed ;

Business data such as turnover achieved ;

Financial Data ;

Data relating to your professional life ;

Data relating to telephone conversations.

2.2. Non-personal data

You acknowledge that the following elements do not constitute personal data, and may not be subject to a request for modification or deletion :

Any data relating to a company, including but not limited to: a company telephone number, a company email address, a registered trademark, a company name, a link to a company web page or a company social network profile ;

Any technical or computer data, including but not limited to: the code and components of a module distributed under an open source license, computer formulas ;

Article 3 - Collection process

We are likely to collect your Data when you use the various contact forms on the Platform and/or communicate with PrestaShop by telephone or email. When you contact us via these various means, a copy of your conversation with PrestaShop, including email addresses, is created and archived.

PrestaShop also indirectly collects your Data through cookies and tracers. We invite you to read our Cookie Policy below, which is designed to help you better understand these technologies and how we use them on our Platform and in our services, applications and tools.

Article 4 - Purposes and legal basis

PrestaShop may collect your Data for the following purposes:

To provide our Services in accordance with our contractual commitments (General conditions of the Platform) .

→ account creation necessary to access the Trainings, subscription management, management of participation in our Trainings, invoice management, litigation management, assistance, etc.

To provide and improve our Services in accordance with our legitimate interest (analysis and improvement of the Services).

→ ensure the proper functioning of our Services, test additional features or services.

To evaluate and analyze performance in accordance with our legitimate interest (analysis and improvement of services).

Communicate with you in accordance with our legitimate interest. We consider that we have a legitimate interest in responding to questions or consultations that you have raised via the various existing contact channels.

→ managing information requests and comments, responding to your contact requests, advising you, communicating changes and updates, alerting you to security incidents, etc.

Carrying out marketing actions in accordance with our legitimate interest. In accordance with the recommendations of the CNIL regarding B2B commercial prospecting, you may receive commercial communications for similar products or services. You may object to this processing at any time, from the collection form or directly in the emails received.

→ Commercial prospecting, telephone prospecting, newsletters, etc.

Ensuring the security of your Data in accordance with our legitimate interest (ensuring the security of services).

→ Fraud detection and prevention, information system security, etc.

Satisfy our legal requirements in accordance with our legal obligations.

→ Responding to requests from authorities, compliance with laws and regulations, Responding to requests to exercise the rights mentioned in Article 8 of this Policy.

Article 5 - Recipients

5.1 Processing of your Personal Data by PrestaShop collaborators

PrestaShop collaborators are required to process your Personal Data.

5.2 Processing of your Personal Data by our third party trainers

In the context of Training provided by a third party trainer, your Data may be transferred to them in order to allow you to participate in the subscribed Training.

This third party trainer is a separate data controller from PrestaShop.

5.3 Processing of your Personal Data by Subcontractors

In the course of our business, and for external processing purposes, your Data may be communicated to subcontractors, service providers or other third parties.

These contractors are bound by a Data Processing Agreement to respect the confidentiality of the Data and to use it only for the purposes for which we transfer it to them. In addition, transfers of Personal Data outside the European Union are subject to the signing of Standard Contractual Clauses with these third parties.

For the management of our Trainings, your Data may be processed by :

360 Learning (France),

HubSpot, Inc (USA),

Google, Inc (United States) publisher of Google Workspace,

Quantos Evolution (France), publisher of the Dendreo software.

These companies are bound by contractual obligations to respect the confidentiality of the Data and to use them only for the purposes for which we transmit them.

5.4 Processing of your Data for legal purposes

We may also disclose your Data:

Your Data may also be sent to any buyer or successor in the event of the merger, transfer, restructuring, reorganization, dissolution or other sale or transfer of some or all of PrestaShop’s assets due to uncertainties, bankruptcy, liquidation or other processes in which the Data of Users of PrestaShop’s various websites are listed among the transferred assets.

To comply with legal mandates, laws and legal procedures, including governmental and regulatory requests,

If we deem that disclosure is required or appropriate within the scope of protecting the rights, ownership or security of PrestaShop, our clients and other stakeholders. This disclosure includes exchanging information with other companies and organizations for the purpose of protecting against fraud and counterfeiting

Article 6 - Data transfers

In accordance with Article 5 above, Data may be transmitted to our Partners and/or Subcontractors located outside the European Union. In this case, PrestaShop makes every effort to ensure the security of the Data transmitted outside the European Union, in particular by signing the European Commission's Standard Contractual Clauses and by implementing additional guarantees.

By using the Platform or by subscribing to a Training via our Addons Site, you accept that your Data is transferred to these servers

Article 7 - Period for which the personal data will be stored

PrestaShop only stores your Data for the period necessary for the purposes explained in Article 4.

This storage period varies according to the Data in question, as it may be affected by the nature and purpose of the collection. Similarly, certain legal obligations stipulate a specific storage period.

When you contact PrestaShop through the various contact forms, telephone numbers, your Data will be kept for three (3) years from the last exchange with PrestaShop and then deleted.

When you participate in one of our training courses, all Data related to your participation in these courses will be kept for ten (10) years from their completion.

Finally, with respect to Data collected by means of cookies or tracers, it will be retained for the period indicated in the Cookie Policy below.

Article 8 - Rights

8.1 Rights to your Data

In accordance with the provisions of the applicable regulations on the protection of personal data, in particular the GDPR as well as the amended "Informatique et Libertés" law of 6 January 1978, we undertake to guarantee the exercise of your rights.

Regardless of the purpose or legal basis of the processing, you have :

A right of access to the Data we hold about you,

A right to rectify your Data that we already hold,

A right to have your Data deleted,

A right to limit the processing of your Data,

A right to set out instructions on what to do with your Data in the event of your death.

If you have given us your consent to process your Data, you also have the right to withdraw that consent at any time. However, the withdrawal of consent does not render unlawful any processing already carried out on that legal basis.

If you have given us your consent to process your Data or the processing is based on contractual commitment, you have a right to the portability of your Data provided.

Finally, if the processing is based on the legitimate interest of PrestaShop, you have a right to object on legitimate grounds in accordance with Article 21 of the GDPR ; where the data is processed for the purpose of canvassing, you will not be required to provide grounds.

8.2 Exercising these rights

You may exercise these rights by sending an email in English, French or Spanish to [email protected] or to the following address :

PrestaShop S.A - Complaints Department

Personal Data

4, rue Jules Lefebvre- 75009 Paris

We have a period of one month to respond to any request relating to the exercise of your rights from the date of receipt of the request. This period may be extended by two months, due to the complexity or excessive number of requests.

In accordance with Article 12.6 of the GDPR, to exercise these rights, PrestaShop, as the data controller, reserves the right to ask you to prove your identity. We inform you that the data allowing us to justify your identity will be deleted once we have answered your request.

Finally, you have the right to lodge a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL), notably on its website

Article 9 - Security of Data

Your Data is stored on secure servers protected by firewalls and antivirus software.

We have implemented technical and organizational measures intended to protect the security and confidentiality of your Data against any accidental loss and any unauthorized access, use, modification or disclosure.

Given the inherent characteristics of the internet, we cannot guarantee the optimal security of information exchanged over this network.

We strive to protect your Data, but cannot guarantee the absolute security of information sent to the Platform. You agree that you provide your Data at your own risk.

We cannot be held liable for any failure to comply with privacy settings and security measures implemented on our Platform.

As such, you agree that the security of your information is equally your responsibility. For instance, you are responsible for keeping your user account password confidential.

Never provide it to any third parties. Similarly, be careful when you share information in the public sections of the Platform as they can be viewed by all Platform users.

The Platform may contain links to various social network platforms managed on third party servers by people and organizations over which PrestaShop has no control.

As such, we cannot under any circumstances be held liable for the way in which your Data is stored or used on those third party servers.

We recommend that you read the applicable policy regarding personal Data protection for each third party Platform you access via our Platform in order to understand how your Data will be used.

Article 10 - Revision of the Policy

Given the constant evolution of laws and regulations regarding technology and the protection of personal data, it is likely that this Policy will be updated.

If you are a user of the Platform, you will be notified of any major changes by email.

If any provision of this Policy is found to be invalid or unlawful, it shall be deemed unwritten and shall not affect the validity of the remaining provisions of the Policy.


PrestaShop Academy

When you visit or use the website (the “Website”), PrestaShop and our partner service providers may use cookies and any other tracing/tracking/automatic data collection technologies to store information that can be used to offer you an improved, faster, more secure experience.

The purpose of this cookie policy (the “Policy”) is to help you better understand these technologies and how we use them.


Cookies are small text files (normally comprising letters and numbers) stored in the memory of your browser or device when you visit a Website or view a message.

They enable a Website to recognise the browser or device. Like most Websites, PrestaShop mostly uses technologies through little data files stored on your device which enable us to save certain information when you visit or use our Website.

There are several types of cookies:

Session cookies: these expire when you close your browser and enable us to link your actions during this specific session.

Persistent cookies: these are stored on your device between browser sessions and enable us to remember your preferences and actions on several websites.

Proprietary cookies: these are issued by the website you are visiting.

Third-party cookies: these are issued by a third party website separate from the website you are visiting.


Our cookies have various purposes. They may:

Be required for our services to operate;

Help us improve our performance;

Offer you extra features;

Help us offer you relevant, targeted advertising.

We use cookies and other similar tracking technology stored on your device only while your browser is open (session cookies), and cookies and other similar technology stored on your device for a longer period (persistent cookies).

For more information on the use of the data collected, please consult the following page:

Privacy policy Yunoo et Cookie policy Yunoo ;

Privacy policy Microsoft Clarity ;

Cookie policy Stripe et Privacy policy Stripe ;

Privacy policy Google Analytics

Cookie set by PrestaShop :


Technical and Necessary cookie

Records the user session ID. Identifies the http session of the user and its requests during a session.

This session cookie expires when you close your browser.

Technical and Necessary cookie

Saves the cookie preferences of the user.

This cookie has a lifetime of 1 year.

Cookie set by Stripe :


Technical and Necessary cookie

Stripe is used to make credit card payments on the site. Stripe uses a cookie to remember who you are and to allow us to process your payments without storing credit card information on our server.

This cookie has a lifetime of 1 year.


Technical and Necessary cookie

Stripe is used to make credit card payments on the site. Stripe uses a cookie to remember who you are and to allow us to process your payments without storing credit card information on our server.

This cookie has a lifetime of 30 minutes.


Technical and Necessary cookie

Stripe is used to make credit card payments on the site. Stripe uses a cookie to remember who you are and to allow us to process your payments without storing credit card information on our server.

This cookie has a lifetime of 6 months.

Cookie set by Microsoft Clarity :


Analytical cookie

Stores information about how visitors use a website and helps create an analytical report on website activity

This cookie has a lifetime of 1 year.


Technical and Necessary cookie

Stors and combines the pages viewed by a user into a single session record

This cookie has a lifetime of 1 day.

Cookie set by Google Analytics :


Analytical cookie

Enables unique visitors to be distinguished on a website by attributing a unique identifier to each visitor

This cookie has a lifetime of 13 months.


Analytical cookie

Assigns an identifier to each visitor to distinguish them

This session cookie expires when you close your browser.


Analytical cookie

Used to distinguish users

This cookie has a lifetime of 1 day.


Certain Website features, services, applications and tools are provided to you solely through these cookies and tracers.

You can block, delete and deactivate these technologies if your browser or device allows.

However, doing so may result in certain Website features, services, applications and tools becoming unavailable. It may also result in you being asked to enter your password more often during your browsing session if the Website requires a user account to be created.

For more information on blocking, deleting and deactivating these technologies, refer to your browser or device settings.

Cookies and tracers may be deactivated and deleted using tools available on most browsers. As each browser offers different features and options, you will need to configure your preferences for each separate browser you use.

Below is a guide to managing and blocking cookies and tracers:

1/ If you use Internet Explorer™

In Internet Explorer, click on Tools, then Internet Options. Click on the Privacy tab and Advanced to display the Advanced Privacy Settings window.

Next, select Ignore Automatic Cookie Management and also select Block in the Third Party Cookies column.

2/ If you use Firefox™

Go to the browser’s Tools tab and select the Options menu.

In the window that appears, select the Privacy tab and configure the Storage Rules menu by selecting Use Custom Settings for History.

In the menu, you can choose to deselect Accept Cookies or select Never in the drop-down menu named Accept Third-Party Cookies.

You can also click on Display Cookies to view files that contain the name PrestaShop, select them and delete them.

3/ If you use Safari™

In your browser, select the Safari menu, then Preferences.

Click on Privacy.

Click on Display Cookies.

Select the cookies containing the name PrestaShop and click on Delete or Delete All.

After deleting the cookies, click on Finished.

4/ If you use Google Chrome™

Click on th Settings menu then click on Display Advanced Settings (bottom of the page).

Next, click on Content Settings and select Block Third Party Data and Cookies, then click OK to confirm your selection.

You can also click on Display All Website Data and Cookies, then search for PrestaShop in the search bar at top right. You can then select the cookies you want to delete or click on Delete All.

5/ If you use Opera™

Open the Tools or Settings menu and select Delete Private Data. Click on the Detailed Options tab, then select the options you want or follow this link: