Pack Maintenance

► CHOOSE THE LEVEL THAT SUITS YOU BEST

Level 1

•  Quick-start support or module deployment: 1/month

•  Diagnostic ticket or intervention hours: 2/month

•  Maximum response time: 24h

•  Support 7 days a week: No

•  Test store: No

•  PrestaShop Academy subscription: No

•  Discount on Support Plans: 10% off

•  Discount on Update Packages: 10% off

Level 2

•  Quick-start assistance or module deployment: 2/month

•  Diagnostic ticket or intervention hours: 4/month

•  Maximum response time: 6h

•  Support 7 days a week : Yes*

•  Test store: Yes

•  PrestaShop Academy subscription: Yes

•  Discount on Support Plans: 20% off

•  Discount on Update Packages: 20% off

Discover the Maintenance Pack's many benefits. Depending on the level you choose, you'll benefit from:

► TECHNICAL SUPPORT

Enjoy technical support at every stage, from creation to maintenance of your store

Quick-Start Assistance OR Module Deployment

Save time and effort with our service that installs your online store on the server of your choice, and installs your theme. If you don't need quick-start assistance but want to customize your store by adding additional features, choose the module-deployment option instead. Payments, inventory-management systems, or marketing tools... our team installs the module of your choice. (1 hour = 1 module, cannot be combined).

Diagnostic tickets or Hours of intervention

Receive a quick analysis and a suggested solution that's adapted to the problem identified. Or, benefit from custom response times according to your specific needs. Whether you need to solve technical problems, improve your user experience, or optimize your store's performance, we're here to help.

Maximum time before first response

Get a quick and effective response in the case of technical issues to maintain the continuity of your services.

► YOUR TESTING ENVIRONMENT

Gain access to a store in the same version as yours for testing or training purposes:

A secure method to test new features or train yourself and your team without the risk of disrupting your main online business.

► TRAINING

Access to the PrestaShop Academy:

PrestaShop's official training platform

► DISCOUNTS

Benefit from advantageous rates on specific services:

- Discount on PrestaShop Support Plans: Easy, Essential, Premium, or Deluxe

- Contact our teams to get a discount on update packages to move your site to the latest version of PrestaShop

► MONITORING

Intervention history Reports are generated for each intervention and can be shared with you at any time.

► Benefits

- Help save time

► FEATURES

To make it even easier to manage your store, all of our technical-support offers include Assistance By PrestaShop.

When you purchase this offer, you'll receive an email with instructions on how to activate your product with our support team, who will respond within 24 hours. Our team is available from Monday to Saturday, from 9 a.m. to 10 p.m. Support is provided by phone in French, Spanish, Italian and English, and in all languages in writing and by chat via the PrestaShop Help Center. Benefit from personalized responses.

Do you want to pay for this offer in installments?

It's easy! Contact our consultants via our help center chat for more information about the 4 installment payment option.

Tutorials teaching you how to master PrestaShop are available for free or through a subscription to the PrestaShop Academy.

► INFORMATION

CONDITIONS

- Unused intervention and diagnostic hours are not cumulative from one month to the next

- Response times indicated are not an obligation to achieve results

- Creation of the test shop will be carried out on request

- The update audit is offered exclusively with the purchase of any annual Maintenance Packs

Discounts:

- Intervention packages that offer a discount:

> PrestaShop Easy, Essential, Premium and Deluxe Support Plans

> Update Plans to the latest version of PrestaShop are discounted based on the €1,099.99 package price before discount (depending on the results of the audit carried out beforehand)

Cancellation and withdrawal:

- Level 1 and 2 monthly: minimum subscription of 3 months

- Level 1 and 2 annual: 1 month to withdraw after subscription

- *Support available 7 days a week: offer available from September 1, 2024