Benefiting from a store backup significantly reduces the risk of total or partial loss of data in the event of unexpected events. A store backup consists of creating copies of your important data and storing them in a secure location. This helps restore your data in case of loss due to incidents such as hardware failures, malware attacks, human errors, and natural disasters.
What is included in the Store Backup Ticket:
- Data backup
- Database backup
- Backup of the Catalog (Product Listings and photos)
- Customer backup
- Order backup
- Backup of the Theme and modules
- CMS Pages backup
ZIP
The Store Backup will be provided in the form of a zip file, and a download link will be provided to allow you to download it.
The Backup Ticket does not include:
- Data recovery
- Reinstallations
- Reinstalling the backup on a server
- Reinstalling the backup on our cloud solution
- The folders: admin, cache, classes, config, controllers, css, docs, download, js, localization, log, pdf, tools, webservice all root files.
All our technical support offers are enhanced by using Assistance By PrestaShop, making it easier for you to manage your store.
Once you have purchased this offer, you will receive an email with instructions on how to activate your product with our support team, who will respond within 24 hours. Our team is available from Monday to Saturday, from 9 a.m. to 10 p.m. Support is provided by phone in FR, ES, IT and EN and in writing in all languages.
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