Password Recovery Ticket

The Password Recovery Ticket includes 

• Back office password recovery

Mandatory conditions to benefit from the Password Ticket:

1 - The recovery of the password to access the back office can only be triggered if the following information is provided:

• Identity card of the store owner (the name of the owner must be the same as on the whois)
• FTP login
• Database login

 2 - The Password Recovery Ticket does not include:

• FTP password recovery
• Database password recovery
• Configuration of native modules
• Configuration of payment methods
• Help in using the solution
• Technical advice
• Technical assistance other than password recovery.

This offer cannot be adapted in the following cases:

• You can't access your login page
• You encounter an error when accessing your BO
• No impact when you enter your usernames and passwords

Validity of the ticket 

Usable once, during the year following the date of purchase.

All our technical support offers are enhanced by using Assistance By PrestaShop, making it easier for you to take care of your store. 

Once you have purchased this offer, you will receive an email with instructions on how to activate your product with our support team, who will respond within 24 hours. Our team is available from Monday to Saturday, from 9 a.m. to 10 p.m. Support is provided by phone in FR, ES, IT and EN and in writing in all languages.