PrestaShop support plan

Types of intervention proposed in the PrestaShop Support Plan: 

Intervention Type

Easy 

Essential

Premium

Deluxe 

 Number of hours

  3 6 12 20

 Validity

  1 month 1 year 1 year 1 year

 Installation tips (hosting, modules and themes)

  Yes Yes Yes Yes

 Installation of additional modules (configuration is not included)

  Yes Yes Yes Yes

 Installing themes

  Yes Yes Yes Yes

 Setting up the back office and native modules

  Yes Yes Yes Yes

 Expert advice

  Yes Yes Yes

 Importing catalogs in CSV format

  Yes Yes

The PrestaShop Support Plan does not include: 

• SVN versions (under development).
• Interventions on a solution whose core has been modified by the customer.
• Specific developments that the customer wishes to add.
• Development and integration of a graphic charter or theme.
• User training
• Version updates
• On-site trips
• Store installation

The purchase of a PrestaShop support plan must be preceded by an analysis provided by the purchase of a diagnostic ticket. The diagnostic will be reimbursed at the time of the purchase of a support plan recommended on the report. Any purchase of a support plan without a prior diagnostic ticket will be refunded to you. 

All our technical support offers are enhanced by using Assistance By PrestaShop, making it easier for you to take care of your store.  

Once you have purchased this offer, you will receive an email with instructions on how to activate your product with our support team, who will respond within 24 hours. Our team is available from Monday to Saturday, from 9 a.m. to 10 p.m. Support is provided by phone in FR, ES, IT and EN and in writing in all languages.