PrestaShop Diagnostic Ticket

Analysis and actions included in the Diagnostic Ticket: 

• 48 hours to determine the origin of the problems (exchange by email) 
• Accurate estimate of the intervention time required to solve the technical problem(s) (2 analysis points maximum per ticket)
• Full report of the verified items and the main cause
• Quote for the number of hours required by the support team for problems encountered on your PrestaShop site (if applicable)
• Report of causes and interventions carried out as soon as you subscribe to the support plan 

The Diagnostic Ticket does not include problems related to:

• modules developed by an external service provider
• specific developments
• interventions on a solution whose core has been modified by the customer
• version updates
• on-site travel.
• setting up your store.

Depending on the problem, we may recommend external providers specializing in specific features. 

All our technical support offers are enhanced by using Assistance By PrestaShop, making it easier for you to take care of your store. 

Once you have purchased this offer, you will receive an email with instructions on how to activate your product with our support team, who will respond within 24 hours. Our team is available from Monday to Saturday, from 9 a.m. to 10 p.m. Support is provided by phone in FR, ES, IT and EN and in writing in all languages.