Support Offerings

► CHOOSE THE LEVEL THAT SUITS YOU BEST Level 1 •  Quick-start support or module deployment: 1/month •  Diagnostic ticket or intervention hours: 2/month •  Maximum response time:...

Why migrate to PrestaShop?  Flexibility and customization  With PrestaShop, you can adjust the design, features and extensions to meet the unique needs of your store. You are the...

Benefiting from a store backup significantly reduces the risk of total or partial loss of data in the event of unexpected events. A store backup consists of creating copies of your...

The Password Recovery Ticket includes  Back office password recovery Mandatory conditions to benefit from the Password Ticket: 1 - The recovery of the password to access the back...

Why entrust the installation of a module or a theme to the PrestaShop support service?  Benefit from technical expertise  Save time  Avoid installation errors  Ensure the...

The PrestaShop team will help you install your store on the server of your choice, and install your theme on your online store, so you can launch your ecommerce business quickly and...

The Upgrade Audit includes : 3 hours of intervention : Compatibility analysis of your currently installed modules, and a proposal for possible equivalents if these are no longer...

Types of intervention proposed in the PrestaShop Support Plan:  Intervention Type Easy  Essential Premium Deluxe     Number of hours   3 6 12 20    Validity   1 month 1 year 1 year...

Analysis and actions included in the Diagnostic Ticket:  48 hours to determine the origin of the problems (exchange by email)  Accurate estimate of the intervention time required to...

If the crawl errors encountered by search engine bots are detrimental to your SEO, opt for the SEO Pack.  What is included in the SEO Pack  Analytics  Of crawl errors encountered...

Analytics and actions included in the package: Analytics to detect possible improvements through the study of Google's essential web signals on the Search Console tool (Core Web...

The Detailed Performance Audit includes:  Because the delays observed on a PrestaShop site are generally caused by PHP codes and queries in the database, this audit includes: A quick...

What is included in the Rapid Performance Audit Analytics:  Your store's performance preferences The configuration of any modules that are slowing down your store. The load time of...

From the best security practices to implement to the regular updating of your PrestaShop software and the marketplace modules, everything is essential to keep your visitors safe and...